Reviews

Imperial Storage made my moving experience so easy because I was able to access the moving truck after business hours with ease and that made me happy since I was able to move my belongings quickly and return the truck right away. Thanks again

We had amazing treatments. Doctor was very professional.

Vehicles available last minute! Staff very friendly! Explained everything in detail! No pressure! Happy to rent from them again!!! Thank you all!!

Quote was exactly what I was charged. Location is very convenient and the employees were very helpful.

Great rental experience; friendly staff!

Good service. Trouble free rental.

I was in this Uhaul to rent a truck and long story short...got the Best help, support, kindness and Guidance from the Manager, not owner, who both share the same name lol. The care of this Wonderful person is one of the reasons I like Uhaul and it's authorized Dealers, like Imperial,so much! Yall made the moments of my Day phenomenal 💓

Although we had a few hiccups in the process, David was the sweetest, most patient person in the world. The owner, as well. Very nice person!

Easy, fast, and great service

Very courteous, helpful & friendly. I highly recommend & will use again.

Everyone of the staff are very helpful. Love the good work. Excellent team how they help each other.

Quick and easy checking of rented equipment. David was a great customer service representative.

Extremely helpful!

Had an exceptional experience here with Victor. He was incredibly helpful and kind and made our uhual experience flawless. Thank you so much!

The parking area can be difficult to navigate with so many deliveries at all times

Victor was a great help and showed me multiple options for my needs. We settled on the best option for myself and I look forward to future business with them.

I was in and out with great service due to the general manager victor being very through and very friendly and helpful

Beautiful experience with Victor, extremely patient and super helpful

Great staff and very easy to work with. Will use them again when I need Uhall

We had an excellent experience renting a Uhaul van and trailer from this location. Victor was super professional and friendly. Another customer had an issue with booking and Victor solved the problem with no hesitation and a great attitude. It's so refreshing to be on the receiving end of good customer service, especially when going through such a stressful time as moving. The facility was immaculately clean and tidy as well.

Victor was super professional and helpful! The store is super clean and there was no wait; best Uhaul renting experience I've ever had, by far!

Good experience except we lost about 20 minutes waiting on one customer who had no credit card and had to pay only in cash. I also had to call the U-Haul 800 number to help figure out how to get my rental with a license renewal piece of paper and my expired driver’s license in hand, but we did it and it was a learning experience for the employee and myself. Good To Go.

It was refreshing to interact with the gentleman at the counter. He was helpful and polite. The space was professional and clean. And the truck did the job we needed! I’d use them again and highly recommend this business.

Quick, friendly, hassle-free experience

The staff at this location are outstanding. The customer service was impeccable. Their desire for a customer satisfaction exceeded my expectation. I will recommend this location to anyone.

I didn’t rent from imperial I returned trailer to Imperial.All is good no issues

Amazing customer service, we were greeted by David, he was very helpful with us and even though we made a late reservation and the truck wasn’t available he went out of his way to find us a truck at another location and even called them to ensure it was there. Exceptional employee 5 stars!!!

Good experience

My experience was great. The fellas there were friendly. The gentleman that helped me I believe his name was Victor he was great knowledgeable comforting and fast.. the only complaint was the truck had a sweaty smell. I would rent from this location again

Victor was an amazing help today make everything so easy and simple recommend this location to any person who needs to rent a U-Haul truck….

Great customer experience and customer service.

Laura and Dave are amazingly friendly and understanding land lords always going the extra mile for their tenants. Definitely recommend this place for start ups.

Very good service. Easy in and out…

This is the best place to rent equipment in good condition clean ready for use as well as safety for my family.

everything is good.。

Awesome

From my very first call to this place their customer service stood out exponentially. Working with them through the process of my move and renting a U-Haul has been nothing but pleasant. They offered me snacks while I was waiting on movers, went above and beyond to help me with my trailer hitch, And truthfully, all around everyone I’ve met here has been great. They shoot straight, and are very Upfront. I haven’t been this impressed by customer service in a very long time.

Wonderful customer service.

I had a Uhaul truck reserved to pick up at this establishment, unfortunately it was the day after Hurricane Beryl had damaged communications networks essentially shutting down the Uhaul switchboard. Initially I was told that they couldn't release any trucks because of the technical issues but luckily David(owner) happened to be walking in and he immediately assured me he could make calls(circumvent the normal check in process) and within 15 minutes, he had us on our way with the truck. We are very grateful for his help, esp since we drove almost 2 hours through tree damaged neighbors just to get there. Would that there were more people like David willing to go the extra mile in crisis times like this. God bless!!!

I got my rental truck with no problems and was able to drop it off in the town that i moved to with no problems.

Good prices, good location, good products, good people.

The best return ever..

Victor is a shining star with EXCEPTIONAL CUSTOMER SERVICE SKILLS!!! 10 STARS!! HIGHLY RECOMMEND!!

This place exceeded all my expectations. They are very fast and transparent. In addition, Vanessa was such a wonderful host!

Great customer service great communication 100% recommended Victor

Great experience renting a UHaul Truck there. The office is clean and spacious. The gentleman helping me was courteous and very well knowledgeable about my needs. He was also very efficient in making my time worth the money spent in acquiring a rental for UHaul. Check in was a breeze. Makes for great business. I will be returning there next time I may need a UHaul rental.

Folks were courteous and prompt. Truck was clean and ran well.

Polite easy and affordable.

Victor is the best - I highly recommend asking for him for all of your U-Haul needs!!

Victor was great! Very friendly customer service!

Excellent Victor made sure he took care of me!

They was able to work with me when the other u haul company was trying to charge me an extra 300 dollars

Victor was very knowledgeable and helpful with all questions I had. He made the experience seamless. Three Victors in one store.

This is by far my favorite moving center. I should know because i have moved 4 times in the last tear and a half hiring the moving help along with a truck. Super customer service and a great experience. Even my friend was impressed!

Really good service, appreciate the staff and very professional approach. Will recommend everyone who needs storage.

The staff here are attentive, professional, and helpful.

Dallas was very knowledgeable & professional. If I could give him 10 stars I would, his customer service is exceptional.

Very easy and convenient pickup of vehicle and the return was even more easy. Very swift and friendly staff Highly recommended

Excellent staff, quick pick up, easy billing. I wanted to do move over long weekend and they were open even on memorial day.

(Translated by Google) Super experiencing very good job Chris good job (Original) Super experiencing muy buen trabajo Chris buen trabajo

Checking out went very smoothly

Excellent experiences at the location

Great place to drop off 24 hrs with a well lit parking lot. Plenty of space to maneuver for a pickup or drop off. Uhaul makes it easy and customer care is spot on.

Chris was great

Really was going through a stressful move but thanks to Chris and Victor they made everything so much easier! Outstanding customer service and great help with helping me choice what was best for our move. Very happy customer

Saved me $80 by changing to whatever else was available at the time I came to pick up a U-Haul. Walked me through the whole process of checking in and out.

It was a great experience, family and Veteran owned, not only did I get the best service it was a pleasure to meet the owner while visiting the adjacent Business Center where they have the resources and personnel to empower their tenant businesses!! Really state of the art facility.

Awesome customer experience. This is the best place to went a UHaul.

Victor and Chris are awesome and very helpful. I will definitely recommend this U-Haul location to all my friends and families

Great Customer Service. I was able to get everything done, and it was very easy.

Great staff!!! From check-in to trailer hookup and leaving the site their staff walked me through. Made sure the trailer was properly hooked up, marker lights were on and all electrical was working.

Great customer service. The facility was pleasantly clean and very accessible.

Victor was absolutely helpful and extremely professional. Thanks so much!!!

Professional staff (Victor) on the desk, clean store. Went for a UHaul rental. Boxes higher price in store than online.

Employees are very friendly and patient over all very good customer service .

Good customer service

Great service!

Victor and Mr. David are patient, funny, and helpful. They work hard to ensure that the customer is satisfied.

Victor and Chris? were both extremely helpful very patient and went out of their way. They even stayed after hours trying to accommodate to us to the best of their ability they went over and beyond and was definitely recommend this place to anyone because of them.

I initially sort out storage space back in February and the General Manager Victor was so very kind. He took me to tour the different space options and gave insight about pricing and insurance. Long story short I really appreciate the customer service, patience and time taken.

Ever try thing went well except the key to the ignition was loose. To start the truck we had to jiggle the key until it started.

The staff was excellent they had very good customer service

David knew his stuff about the business. He answered all my questions and was most helpful.

Thanks so much for your support and service. God bless each of you and your entire beautiful families in the precious name of Jesus 🌹 🙌 🙏.

Fantastic customer service. Personable and sincere. Keep it up.

I have rented two U-Hauls from Imperial. Staff is always friendly and helpful. Jill helped me out last time. She was very knowledgeable and friendly. Next time I need a U-Haul, I will be renting from them.

Awesome customer service and great experience.

WE love renting from this facility! The staff is kind and helpful - and best of all, you always get what you reserved. No switching units on you and no unknown charges!

Employee at counter was very friendly and helpful.

They were very friendly and accomidating

Experience staff got me in and out in quick with what I needed

Friendly and helpful staff

Great service and very convenient! Have stored here for 10 years.

Very friendly staff made everything very easy.

It was an easy one day rental.

Victor has awesome customer service! He even explained how to water plants!

Excellent experience! Great customer service, quick transaction and very informative and helpful employees!

I had a great experience here it was so easy to get a uhal Rosa Lee had the most beautiful attitude and she was respectful she was very understanding her customers service was amazing so if you need a uhal look for Ms, Rosa lee she will help you this the place to be thanks again for your good customer service

Very Good

Very helpful

The rep at Imperial Storage (David) was friendly and very helpful. He was also very efficient. The rental process was very smooth. The truck was clean and had a full tank of gas. The return process was also very easy. Thank you!

Victor was amazing today! He helped me with everything I needed, highly recommend him again.

Victor and Rosalie were amazing and had wonderful customer service!

Great equipment as always

Excellent service

Location is very clean and well lit. Only things is they have to call to find out the code of the Uhaul pad lock come with the truck.

Easy and efficient.

Great service and excellent customer service.

Excellent service! I have been using the branch for years now. Their service is consistent. Nice, polite customer service. I will recommend them any day.

Staff is funny and super helpful. I got what I need quickly and had a good experience. I’ll definitely come back here every time I need to rent a trailer.

Victor and the other gentleman were WONDERFUL!! I would definitely rent from this location again

Fabulous place to rent a uhaul! So easy!!

Staff is very pleasant, friendly and helpful.

The team there were very helpful and gave clear instructions. I am totally using them in the future when I need storage solutions or U-haul rentals. Thanks!

Wes was nice and also he helped me alot thanks wes

Great customer service!

Fast eficiente clean on time

Great serivce

fun and active

Victor went above and beyond to assist me.

Awesome GM - victor chiana is best

Great staff helpful with trailer we needed would come again Rosalie and Victor were awesome and very kind

Great environment from start of your storage rental to actua move in. Units are clean and spacious. Wonderful experience talking with staff contact Victor or Mr.David see there contact info in the photo below

Moving 1500 miles to TX having to put my personal belongings into storage was a little stressful, but when came into Imperial Storage Solutions I was greeted by Karthik. Karthik was so nice and welcoming, I felt like I walked into my family’s home. Karthik helped me get a storage unit and was kind enough to give me a discount. I’m 1000% Karthik gave me a brand spankin’ new storage unit and if it wasn’t it was cleaned perfectly. I only needed the unit for one month, so 30 days later I was back and ready to move out just for David to literally be such a lifesaver! David was so kind and helpful during the process of moving all my stuff out, David reminded me multiple times of times frames for the move out and bringing the u-haul back. Well, guess who brought the u-haul back late and wasn’t here in time to do the move out with Imperial.. Arrived this morning greeted by Victor, David, and Karthik! So welcoming! These might be my new favorite people! They helped me with the return paperwork for the u-haul being brought back late to them and DID NOT CHARGE ME THE EXTRA FEE FOR HAVING THE U-HAUL LONGER! It gets even better, they did not charge me for another month of having the storage unit even though they could have. Victor and David, made team work make the dream work real when they both came together to WAIVE THE EXTRA MONTH STORAGE FEES! I really feel like I have a new family in them! SHOUT OUT TO THE WHOLE IMPERIAL STORAGE SOLUTIONS TEAM!

The pickup in another town was a bit confusing but it got straightened out. The only problem I had was that the return location was not printed out my receipt, therefore I ended up turning the truck in at the wrong location. The clerk there was very helpful and and it was not a big deal because they were able to take the truck. All in all a good experience.

Great experience! Very good prices. Will defiantly be using them again!

Very nice

(Translated by Google) They were very friendly, the process was easy and simple. (Original) Fueron muy amables, el proceso fue fácil y sencillo

Victor Chiana was the best. A pleasure doing business. Got me in and out. I would definitely recommend this location.

Great customer service! Quick return on the Uhaul trailer we rented out of state. The young gentleman quickly detached the trailer from the truck and placed in the slot. Imperial Storage Solutions of Sugar Land is the place for all your storage and rental needs! Thanks again for such great customer service during a difficult time! We appreciate the service!

Great service. They had a pickup truck last minute for me to rent.

Victor was a lot of help! Great service

thank you victor chiana for being so helpful

Víctor is very friendly and helpful

Great customer service, easy to book, easy to check in, easy to return.

Easy, fast, friendly. Best moving experience I've ever had.

I am impressed with the great service they offer at this location, the young man who helped me was extremely friendly and helpful, the entire rental process was very simple, I have been through stressful situations at 8518 S Texas 6 location, bad service and racism, they make you feel like you are a criminal, however here it was quite the opposite, I would have loved to know from you a long time before, it would have saved me so many bad moments. Keep up the good work guys, I will continue to recommend you and use your services of course. Thank you so much!!!

Quick and easy rental process for checking in and returning the truck.

Very helpful

My go to location for uhaul when I am in the Houston area. Clean, friendly, efficient service. I’ve never had a bad experience there.

Best customer service and so helpful.

Very helpful and friendly staff. Renting here was easy and convenient. Highly recommended.

everything was Great

We had booked our rental with the Stafford rental office but they had ran out of trucks by the time we had scheduled to pick it up…so they sent us to the Imperial store in Sugar Land, they had plenty of trucks and they were so helpful, such polite group of front desk people…I would definitely use this service again.

Great customer service

This was my first time renting a Uhaul and the boss was nothing but helpful even saving me money with going with a different truck, If I need a uhaul I will definitely be renting again with this location

Great service

Great online pick up and return process

Very friendly and informative staff, will rent from them again

We've been here 6 months and the rent has already gone up! However, the staff is friendly, professional, responsive and they CARE.

It was a awesome experience! Personal was nice , Wesley was really helpful!

Friendly and quick service.

Great moving help - very hard workers - followed our instructions on what had to go on the truck.

Very quick, and very nice people,versus the people on hwy 6 and between beechnut and bissonnet. They were more kind and greetful!

Excelente costomer services!!

Wonderful people. Great service. From counter person to boss, everyone attended to my rental in a very polite, prompt and honest manner. Also very spacious facility with plenty of wait area, water fountain, clean restroom, ample parking and convenient location around Hwy 6. In addition to that, there are tons of supplies related to moving and storage. 5-Star rating for sure. Hassan

First time rented and extremely smooth process.

Best service around! Loved every experience I’ve had here!

My second or third time coming to this store. Always a nice experience. Staff is friendly and responsive. Facility is clean, neat.

Great staff. Rosalie was very helpful throughout the process

Imperial Storage is the solution for us! Great job to David and crew, helped us in a pinch and went the extra mile!

Very helpful!

My husband and I just rented a unit with imperial storage and Wes was so helpful through the process!! Storage places can be a hit or miss when it comes to prices and customer service but the place hit it out of the park! Thanks again Wes!

Laialy was extremely nice, knowledgeable, and patient. A1 customer service.

Came by to pick up uhaul and was helped by Kevin who provided impeccable customer service and walked us through the service agreement. I’ll definitely be back thanks a million Kevin!

Rented today. So very nice and really knew their business. I am a very happy customer 😄😄

I had a fantastic experience with Rosalie from Imperial Storage Solutions when she was helping me with my U-Haul. Even through all the craziness of the holidays, I still remember how kind she was and how helpful her service was. When I got there I was little stressed because I needed a U-Haul for my sister’s sweet 16 happening that night and I was hitting some hurdles, but Rosalie was patience and sweet to me and helped me solve any issues/relieved any anxiety. She treated me like a human being and not just some transaction. I also was running late for my reservation because I was coming straight from the airport and my flight got delayed and I had all my luggage with me when I came in and Rosalie even helped me take my luggage to the U-haul and help me load up. Her service went above and beyond and she truly made my day (without her I made of fallen part haha). I would definitely recommend Imperial Storage Solutions ESPECIALLY if Rosalie is there. She is the best!

Laialy and Wesley did an awesome job showing me around and finding the perfect size unit for my needs. Laialy was off and took time out of her busy day to show me the unit and get me the unit before leaving! Great price for the size and height compared to competitors and even offered a uhaul truck at 1/2 price to help move into the unit! The specials are amazing if you take advantage of them when they put them out! Just ask and they will be very courteous and upbeat and will do everything they can to get you what u need! Have a bless day and happy holidays!

Rosalie is very kind.

Staff was helpful and they had all the packing supplies I needed.

Max was very helpful. Thank you.

The guys here are great. Courteous and friendly. Customer service is top notch.

I highly recommend this storage... it is owned by honest, hard working and nice people..

I can honestly say that I love this business office! It has such a nice layout, it’s extremely comfortable & homey with the awesome amenities here. Staff here is great, & I love Amy’s bubbly personality, she’s been so welcoming & helpful since I’ve been here! 😁

Amy took care of me and always does it super fast.

We are grateful for the willingness to help from the staff here. Most importantly, we'd like to thank Matt for the help provided to us. We started out just renting a truck to move to a new storage unit. After being lied to, hung up on, and ignored by our original destination, I had to spend my morning calling everywhere I could find that could give us what we originally were meant to get. Enter Imperial Storage Solutions and their hero in Customer Service, Matt! He understood our plight when I told him the story, and he did his best to give us a place to store our things until our real moving date. When we got there , he jumped right to getting us set up so we could unload our truck and drop it off in time. We don't usually have need for storage, but I will be ever thankful for the help provided to us by Matt, and the rest of the team. Thank you, all!

My favorite "go to" store foe UHaul needs. Most other stores are incompetent but not this one! Great, friendly and knowledgable staff! And after hours drop off! Always very important for me espiacially for Sundays!

Jesus Salazar is the best worker I've ever seen!!

Great storage facility. It is kept up well and staff is friendly.

Real cool Katts work at this gig Very informative and professional... Thanks for having nice well keep clean Rentals... Stay live and Playa....

Support a great local & small business! I called & got the best customer service. Matt was super patient & informative. When we arrived Kevin & Matt showed us around & helped us find the perfect size storage unit. Property was clean & well taken care of. Everything was the price they quoted us over the phone. Thank you for your help guys!

Matt is an exceptional employee who helped with all our needs getting a truck. Very friendly and courteous. Highly recommended! Thank you.

Great Service !! Polite & Professional - Very helpful folks !!

Great service !!!! Customer service at its finest , thanks Matt!

Returned a trailer uhaul. All good

Great customer service, very pleasant and explained everything. Will use them again.

Thanks for the help with my new storage unit rosa. You were very informative

Thanks for the excellent customer service Rosa.

Jody was very informative and answered all my questions. The place is super clean and lots to offer. Glad I was able to stop in and get to chat with Jody. Thank you Jody for all your help.

Matt was a great help during my check out process. Highly recommend this location for friendly service.

Great service from Rosa, Jodi, and Scott. They know their business better than most.

The staff are top notch. Easy to work with and go the extra mile. I promise you will receive the best customer care with these guys. Matt was awesome in retrieving some personal items I left behind.

Jody is awesome!!!

It's rare that you find caring people these days. Everyone there is kind and nice. Excellent customer service as well. No one can beat these guys!!! And I mean that. They are definitely for the small business owners I can't see anyone having problems with this crew if there is ever a problem David and Laura is on top of it promptly and is relentless with taking care of any issues. I definitely recommend this place if you don't believe me come see for yourself.

Nice, clean storage facilities. The open office area upstairs in very nice place for someone who needs an office, a table to work from or a conference room to house meeting.

One best place for office and others very well good business 👏👌 must come check it out!!

This is the nicest U-haul/Storage facility I have been to. There is somewhere between 5-6 million cameras to keep your items safe. I was renting a trailer and the guys helped me hook up and get out of there fast. Highly Recommend!!!

Great experience with Imperial Storage. We rented a trailer and everything was quick and efficient. All the staff was very friendly. We will definitely be renting from them again.

I had never been to this location before. I needed a uhaul trailer for a one way trip that turned into a round trip. They were awesome and very friendly to work with. They also have a really nice new facility there that has storage (including temp controlled) and office space. Check it out. Hidden gem!

I've been with Imperial Storage Solutions since 2015 to this present day. We moved my late Mother's belongings into their storage when we had to move, and have had their support since day one. I am immensely satisfied with their professionalism, communication, and support in helping us feel comfortable and safe keeping my Mother's belongings there. Thank you Imperial Storage Solutions!

Welcoming staff. Great owners!

Great service I would highly recommend it to anyone looking to rent a office or space to park their trucks. Nice secure parking lot family owned.

Rosa is such a delight to speak with. She took great care of me going above and beyond to answer my questions.

Rosa is awesome go see her

Rosa rocks!!!!

(Translated by Google) Good place to leave your things one (Original) Buen lugar para dejar sus cosas uno

This place is awesome. Rosa at the front desk was amazing! She made my moving out process so easy! Everyone here is always willing to help you. I would definitely recommend everyone to Imperial Solutions for their storage needs.

I had a storage that I rented which they forgot to take the lock off but Rosa went above and beyond to take care of my situation I highly recommend her if you ever need anything at that location she will take care of it very friendly great job Ms Rosa thanks

Standout customer service from the team here. I was running behind on my reservation and they were able to accommodate without issue. When I showed up, Rosa took care of all my concerns and questions and made sure the rental accessories including the rental truck were all ready to go. Highly recommend and very clean facility.

This morning was by far one of the best experiences I’ve had running a U-Haul Rosa at the Sugar land Voss location Rosa was an absolute doll, great customer service, very friendly and just sweet overall. If I had to rent a U-Haul again I would definitely be back at this location she was amazing!!

Rosa was great and very helpful.

Ross was super fast and friendly.

Rosa was amazing. She's so funny. Thanks for the laughs and great customer service.

Rosa is fantastic and I am back here second time.

Rosa was super friendly and very helpful! Would recommend this location based on customer service alone.

I have utilized Uhaul services over 20 years. This was my best experience thus far. Rosa was knowledgeable, courteous, funny and exceeded my expectations! I will refer my friends, family and anyone else who plans to move. I had excellent service. Give Rosa a raise! You are a ray of sunshine beaming all around you. Mike Jones

Rosa's customer service was exceptionally professional and courteous. I appreciate the quick turnaround. I was able to pick up the U-haul truck in just a few minutes. Thanks 👍

Great place, very clean, plenty of rentals. Rosa is one of the nicest people I've ever met, and in today's world, thats a great thing.

Rosa is great !!!!

Rosa is such an amazing person, she was able to help me with everything I needed to do when I had to clean out my unit. I couldn't thank her enough, KEEP UP THE GOOD WORK ROSA!

I always return my Uhaul rentals to Imperial Storage Solutions and their customer service is topnotch. Rosa was very personable and had me in and out of the facility within minutes. If you're looking for any rental or storage solutions this is the place to go.

V good price Excellent service . They have wonderful staff jody Arthur was helpful and v kind

This office is super clean, modern, and efficient. Rosa (nice, happy person) made my reservation for moving truck in a matter of minutes, and when I picked up and dropped off the vehicle, the process was equally quick and easy. Quite affordable, too. $20 + 89cents/mile. Excellent experience. Car rental companies should get a lesson from these guys.

Great customer service!!!! would recommend to other people. 🙂

Rosa is Awesome and great customer service....thanks again

We were so please doing business at your location! Rosa and her co-worker was kind and helpful! We enjoyed their positive and attentive attitudes! Nice to see people really enjoy their jobs, not only helping their customers but also taking care of their owners/bosses! Rosa, replies that she loves her job and the company she works with!! We Thankyou and look forward doing more business with you! God Bless, Robert & Wanda

I honestly can not say enough nice things about Rosa and her very professional attitude towards customer service. To be fair, I was having issues with UHaul before I ever pulled in the parking lot. I actually noticed how kind she was to the customer in front of me and she also did everything in her power to make my day a little better. Not sure if she will ever see this but thank you Rosa. I truly appreciated crossing paths with you today.

Had an excellent experience with this company!! Very reasonable and would definitely recommend to anyone!! 😎😎

Rosa was amaaaaaazing! Great personality and even better customer service. She made my experience absolutely wonderful I will definitely recommend to my family and friends.

Fantastic service, Rosa rocks! Fast, courteous and super nice! Got my future business for sure thanks to her!

Scott and Connor are awesome! Thanks for all the help!

Terri was the sweetest person ever ! Love this location !

Terry actually made my wife and I feel at home. Exceptional customer service. In qnd out in a flash, but never made me feel rushed. I will definitely continue to rent from this location in the future.

Terri was awesome! She was helpful, knowledgeable, friendly and pretty to boot.

5Star service, 5 start treatment, rental truck drove smooth like a Bentley, good on gas & Terri at the counter was awesome sauce!!! had everything handled & ready to go with a smile and professionalism upon arrival ... will be back!!!

This is the second time I have called to get a storage unit at this location and the same representative attended the call. My conversation with Terri Cantu was great and she was very helpful. So thankful to Terri for her great service.

Terri, What an amazing employee she is. Knowledgeable about the Storage Facility, Great Customer Service- she explained everything to me, so very Patient, and so very nice. She helped me figure out how to put all of my stuff in, what storage size I would need, what truck will hold all of my stuff, and all supplies needed to protect my furniture. I will from now recommend Terri to anyone looking for storage, or just a moving truck, or even just packing supplies. If she ever left this storage facility I would follow her because my customer experience with her was so exceptional. Great employee, you deserve a raise and gold star for employee of the year.

Wow! This is the absolute BEST and fastest easiest experience I’ve ever had renting a Uhaul truck!! I booked online Wednesday for a Friday evening pickup, expecting that to take awhile based on other locations. It was so smooth! Rosa took excellent care of us and we were on our way in under fifteen minutes during a rain downpour. Dropping off was also excellent! I called explaining we ended up making two short trips so we weren’t going to be finished when expected but Scott was fantastic! No stress, he said no worries just drop it in the lot when done and put keys in our dropbox. Billing was exactly as I expected! Highly recommended Imperial Storage for your Uhaul needs!! I’ll be a returning customer for sure! Thanks so much!!

Had the best experience picking up and dropping off my U-Haul thanks to Rosa for the best customer service!!!!!

Wonderful experience. Rosa took great care of us. Highly recommended.

I love this place ... plenty of lighting and cameras very secure. Friendly staff Thx Terri 🥇

u havent known customer service til u dealt with Terri...she is awesome!!!!!!

Terri was fabulous from the beginning to the end. Very nice spirit she has was very appreciated in this stressful time!! Yvette

cool

Terri was so friendly and helpful. A+ uhaul experience

Thank You Terri for helping me with my Uhaul rental. You are quite the caring person, and I would highly recommend your services to EVERYONE!!! It was a pleasure doing business with you. See you the next time around!!!!!

I would to Thank Ms.Terri for her outstanding service!!!! She was very professional, compassionate, and understanding. She is the person to contact for quality service!!!!

Amazing if I could give more star's I would if it wasn't for Terri I would have been lost she explained the whole process with the most excellent professional customer service I have ever had true compassion. Just moved here from Ohio and Texas your looking beautiful. Thank you so much !!!